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Customer service

Our customer service is available on working days (Mon-Fri) to answer your questions. The answers to many questions can be found on our customer service page.

 

Top 8 most frequently asked questions

If your order is completed before 5:00 PM and the product is in stock, it will be shipped to you the next business day. Your order will usually be delivered the next day. Orders to Belgium will usually be received within three to five working days. Please note: it may take longer on weekends.

Due to the enormous amount of parcels at DPD, your parcel will be delayed by a few days in the parcel network. We would therefore like to ask you to wait for  5 delivery days from the day of shipment. This is the period in which your order can still be delivered. For shipments to Belgium/Germany, we would like to ask you to wait eight delivery days from the day of shipment. We apologize for the possible inconvenience!

Has your order not been delivered after the expected delivery days? Then we kindly ask you to send us an email with the following information:

  • • The order number
  • • The shipping address
  • • A brief explanation of the problem

In order to make the price as affordable as possible for you, it is not possible to buy on account.

Yes, you can request a quote via the email address below.

Within 1 to 2 working days you will receive a quotation via your email address which you can order directly.

Is your purchase not quite to your liking? Then you can return it within 14 days. These 14 days start from the moment you have received the product. It is not legally required to provide a reason for the return, but we would appreciate this. You must register your return via your account or via our customer service. If the return notification has been approved, you will receive a message via your specified email address. After this you can return the product to us. The product can only be returned unused and in the original undamaged, unwritten packaging. For returning the order, the return costs are for your own account.

Exceptions:

Some items cannot be returned:

  • • Software
  • • Specials, products made especially for you.
  • • Described or programmed components./li>

Once you have placed an order, it will be processed automatically. It is therefore not possible to change or cancel the order via the webshop. If you still want to cancel your order and it has not yet been shipped, please contact customer service.

When your order has been paid, you will immediately receive an invoice to the email address you specified.

We cannot make any adjustments to your invoice after you have placed your order.

You can easily track the status of your return yourself via your account. You can see the status of your return under the orders button..

After your return arrives at our warehouse, we aim to process your return within 48 hours.

The purchase amount will be refunded once the return check has been completed. This happens in any case within the statutory 14 days after receipt. In most cases this is processed within a week.

If you have received an item that is defective, damaged or incomplete, you can choose to return or replace the item free of charge. You can also do this via a return request.

 

Do you have any questions?

 

Mail to [email protected]
(response usually within 1 business day)

 

or call us +31 (0) 85 - 023 9075
(from Monday to Friday between 8:00 am and 5:00 pm)

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