Your order will be shipped once it has been fully assembled. For shipping within the Netherlands, you can choose between PostNL and DPD. Please note that DPD typically ships only on Tuesdays and Thursdays at 08:00 (Dutch time), provided the product is in stock. PostNL orders that are in stock are generally dispatched within 1–2 business days. For international orders, we use PostNL International or DPD.

Delivery within the Netherlands usually takes place the day after dispatch. Orders to Belgium are typically delivered within three to five business days. Please note: delivery may take longer during weekends.

If a product is out of stock or you ordered more than what is in stock, your order will generally be shipped within 8 business days. Please note: this depends on the manufacturer's lead time and may be shorter or longer.

We cannot guarantee package delivery times by carriers. For the most up-to-date status of your shipment, please check the track & trace link you will receive after dispatch.

Due to a high volume of packages within the DPD or PostNL networks, your shipment may experience a few days’ delay. We kindly ask you to wait five delivery days from the day of dispatch. For shipments to Belgium or Germany, we apply a waiting period of eight delivery days.

If your order has not been delivered after this period, please contact us by email and include the following information:

• • Your order number
• • The shipping address
• • A brief description of the issue

In order to make the price as affordable as possible for you, it is not possible to buy on account.

Yes, you can request a quote via the email address below.

Within 1 to 2 working days you will receive a quotation via your email address which you can order directly.

Is your purchase not quite to your liking? Then you can return it within 14 days. These 14 days start from the moment you have received the product. It is not legally required to provide a reason for the return, but we would appreciate this. You must register your return via your account or via our customer service. If the return notification has been approved, you will receive a message via your specified email address. After this you can return the product to us. The product can only be returned unused and in the original undamaged, unwritten packaging. For returning the order, the return costs are for your own account.

Exceptions:

Some items cannot be returned:

• • Software
• • Specials, products made especially for you.
• • Described or programmed components./li>

Once you have placed an order, it will be processed automatically. It is therefore not possible to change or cancel the order via the webshop. If you still want to cancel your order and it has not yet been shipped, please contact customer service.

When your order has been paid, you will immediately receive an invoice to the email address you specified.

We cannot make any adjustments to your invoice after you have placed your order.

You can easily track the status of your return yourself via your account. You can see the status of your return under the orders button..

After your return arrives at our warehouse, we aim to process your return within 48 hours.

The purchase amount will be refunded once the return check has been completed. This happens in any case within the statutory 14 days after receipt. In most cases this is processed within a week.

If you have received an item that is defective, damaged or incomplete, you can choose to return or replace the item free of charge. You can also do this via a return request.

Since we work with a payment system from MultiSafePay and it is only possible to pay in advance with us, we cannot process purchase orders by email.

Transparency is highly valued with us. We strive to create a fair and open market where everyone is treated equally, regardless of their status as a company or individual. For this reason, we do not offer special discounts for companies.

In our view, every customer, whether a large company or an individual consumer, is entitled to the same discounts. This means that the discount that an individual receives is equal to the discount that a company receives. We do not differentiate between our customers; everyone benefits from the same advantages.

The discount to which you are entitled is clearly stated on our website. You do not need to be logged in to see this information. We believe that this openness contributes to a fair and transparent market. So you always know what you are getting into and will not be surprised. Our prices are visible to everyone and the same for everyone.